Keep original files, identify what each document supports, and distinguish confirmed transactions from claims made by the person or platform you are reporting.
Start with a one-page summary
Write the name used by the company or individual, the website address, your country, the approximate period involved, and how contact began. Summarize what you were offered and what happened when you asked for a withdrawal or repayment. Explain the reason for your concern in your own words.
List the payments you actually made and any money actually returned. Preserve the original currencies. If you also calculate a USD equivalent for your own notes, identify the exchange rate and date used. A conversion should not replace the amount shown on the original payment record.
Gather records by category
| Category | Useful records | What to note |
|---|---|---|
| Payments | Bank, card, payment-app or exchange statements; receipts | Date, amount, currency, recipient and reference |
| Conversations | Original emails, message exports and relevant screenshots | Who spoke, when, and what was promised or requested |
| Platform | Exact URLs, account identifiers and dashboard screenshots | Whether the record is an actual transaction or a displayed claim |
| Withdrawals | Requests, status messages, explanations and demands for more money | Amount requested, date, response and any payment made |
| Crypto | Network, public addresses and transaction hashes | Source of each reference and how it connects to a payment |
| Reports | Bank, police, regulator or other official reference numbers | Submission date, documents supplied and next step |
This checklist is a filing aid. An investigator, payment provider, or authority may ask for additional information. The FBI's cryptocurrency reporting guidance gives examples of transaction information that can help an official report.
Make a timeline someone else can follow
Use one row for each material event: an introduction, investment claim, payment, withdrawal request, or follow-up. Reference the document that supports that event. A row might say that a transfer was made on a particular date, with the statement saved as E-004. A separate row can record the message that asked you to make that transfer.
Use 'unknown' or 'approximately' where necessary. Avoid turning guesses into facts to make the timeline look complete. If two records appear inconsistent, note the discrepancy. Do not silently adjust an amount, date, sender, or address to make the records agree.
Worked example: link events to evidence
| Event in a fictional case | Evidence reference | What the record supports |
|---|---|---|
| 12 August: USD 2,400 sent to an exchange | E-001: original bank statement | A payment to the exchange; not yet a payment to the reported platform |
| 12 August: purchased crypto withdrawn | E-002: exchange export; E-003: destination message | The withdrawal record and the instruction associated with it |
| 20 August: withdrawal requested from the platform | E-004: original message export | That a request was made; not that a refund was processed |
| 21 August: dashboard displayed USD 6,800 | E-005: dated screenshot with page URL | What the platform claimed; not independently verified holdings |
These invented entries illustrate filing decisions, not a client outcome. In the blank timeline download, give each event its own row and copy the matching evidence reference. If one document supports several events, reuse its reference instead of uploading multiple indistinguishable copies.
Keep an evidence-gap note beside an incomplete row: missing exchange export; requested from official support on [date]; response pending. Leave unknown references blank or marked unknown. Do not create a transaction hash or an exact date to fill the space.
Check the payment chain before adding totals
In the fictional example, the bank payment and the subsequent crypto withdrawal describe successive steps involving the same funds. Adding USD 2,400 to a USD estimate of that withdrawal would count those funds twice. Preserve both records, connect them in the timeline, and explain the relationship instead of summing every row.
Use separate lines for new money you contributed, movements between your own accounts, fees, money actually returned, and amounts merely displayed or demanded. Keep crypto quantities and original currencies visible. If the exchange history does not explain a difference, mark it unresolved; do not invent a conversion rate or assume the difference is a fee.
A useful handoff note is: these two records may concern the same funds; E-002 contains the conversion details; the final reported-loss figure needs review. This lets the reviewer resolve the calculation without losing the underlying history.
Keep originals and working copies separate
Give files descriptive names such as E-004_bank-transfer_2026-08-12.pdf. Keep the original download alongside any annotated or redacted copy. If you add arrows or explanations to a screenshot, label it as a working copy. In a short document index, describe where each file came from and when you obtained it.
Do not publish sensitive statements or identification documents in a public comment. Share relevant material through the intended private channel. Keep account passwords, one-time codes, seed phrases, and private keys out of your case file. Those credentials are not needed to describe a payment or record a public transaction reference.
Bring the records into your client area
Justice Point accepts PDF, JPG, PNG, TXT, and CSV files up to 15 MB each. Choose the correct case before uploading. Completed uploads are available in that private case, and you can attach a document to a message so the team knows which record you are discussing.
Start with the records that establish the payment and the conversation around it. Add further material as it becomes relevant. If the team requests a document you do not have, explain what is missing rather than creating a substitute. A clear record of a missing document is more useful than an unsupported reconstruction.
Sources and scope
- FBI IC3: Guidance for cryptocurrency scam victims
FBI guidance for reporting cryptocurrency scams to the US Internet Crime Complaint Center, including useful records and incomplete reports.
Source checked
About this guide
Prepared for Justice Point with AI assistance to organize official guidance into practical checklists, examples and templates. Sources were checked on 8 September 2026. Worked examples are fictional and are not client results.
Subject-matter review: pending. Source checking is separate from expert review. This is general information, not an assessment of your individual case. Procedures depend on your circumstances and jurisdiction.
For a correction or a question about this guide, contact support@justice-point.org. See how we prepare our guides.
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